Donor Relations Assistant

More Information

Position Overview
The Donor Relations Assistant on Federation’s Financial Resource Development team fills a key role in ensuring the success of our fundraising efforts and positive donor relations, relying on data-driven strategies. This role supports the Campaign Strategy and Management (CSAM) team, including ownership of key responsibilities for Federation’s Donor Relations and Direct Marketing initiatives, constituent data and is expected to lead the team in bringing the highest levels of customer service to all aspects of the role. This role also serves as a liaison between the CSAM team, other divisions within FRD, and to our Donor Operations Center. The Donor Relations Assistant must be a team player with a drive for excellence, attention to detail, and the ability to communicate effectively with all internal and external stakeholders.

Primary Responsibilities
- Provide high-level of customer service to donors and colleagues through all aspects of this role, including: management of “info” email inbox, outreach via stewardship and solicitation phone calls, text campaign management, and responding to general inquires
Learn all aspects of Federations donor database, utilizing it to maintain donor information, conduct donor/ gift research, enter interaction reports, pull exports, and maintain donor data hygiene
- Campaign reporting and data management, which may include: acknowledgements letters, pledge reminders, obituaries research, and event registrations
- Manage operational aspects of Federation’s Direct Marketing fundraising program, which may include (but not limited to), vendor communication, coordination of mailings, ensuring accurate list pulls and list clean-up, and invoice fulfillment
- Manage Community Campaign donor stewardship efforts, which may include: weekly “Thank You” outreach to donors, prospect research, welcome packages (new email subscribers, first time donors, and/or new monthly donors), volunteer solicitor management/reporting,
- Lead and implement various donor data hygiene projects
- Review current Donor Relations / Direct Marketing processes and work with other Federation team members to build and implement more efficient systems
- Perform some administrative tasks such as managing calendars and submitting expenses

Skills and Experience:
-Bachelor's degree required.
-Demonstrates curiosity and asks thoughtful questions towards a goal of refining existing processes and systems
-Ability to work independently, perform well under pressure, balance multiple tasks/requests and exhibit sound judgment
-Effective communication skills and comfortable in managing and following up with colleagues at all levels of the organization
-Proven ability to work collaboratively and effectively with team members at all levels
-Flexible and able to adapt to changes and shifting priorities.
-Proficiency in Microsoft Office, specifically excel, and comfortable with and open to new technology
-Commitment to the mission of The Jewish Federation
-Knowledge of the Jewish community, its customs and practices is preferred

A People-Friendly Workplace:
-The Jewish Federation of Greater Washington is an equal opportunity employer offering people friendly environment, including:
-Excellent health care and retirement benefits
-Generous time off
-Flexible work options
-Opportunities and an annual stipend for continued professional development
-Access to the JPRO Network, which connects, educates, inspires, and empowers professionals working in the Jewish nonprofit sector

Organizational Vision, Mission, and Function 

The Jewish Federation of Greater Washington envisions an open, connected, and vibrant Jewish community that cares for each other, fosters Jewish learning and journeys, embraces Jewish peoplehood and Israel, and acts as a force for good in the world. As a mission-driven non-profit organization, we work to inspire, build, and sustain vibrant Jewish life in a changing world by mobilizing our community in common purpose, intentional innovation, and effective action.

Candidates should be located in or willing to relocate to the Greater Washington (DC, MD, and Northern VA) region. This is a hybrid position, with 3 days a week required in our headquarters. The health and safety of our professional team and community remains a top priority, and all Federation employees are required to provide proof of vaccination against COVID-19.

Salary for this position starts at $50,000 / year.

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